COVID-19
Updated July 29, 2020
TRAVEL ADVISORY
Local travel restrictions may impact your trip, including requirements that hotels accept essential travelers only and guests comply with self-quarantine guidelines. Be sure to check the specific restrictions for your destination before traveling or contact the hotel directly with questions.
HEALTH & SAFETY
In light of COVID-19, what steps is Wyndham Hotels & Resorts taking to help protect guests?
In the U.S. and Canada, we’ve launched our Count on Us℠ initiative to put safety first with elevated cleanliness standards, an expanded relationship with Ecolab for EPA-approved disinfectants, and more.
We have also provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and safety information provided by the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID-19 symptoms and mitigate its transmission. In addition, we’ve made training available to support our franchisees and our managed and owned hotels in achieving the highest standards of cleanliness.
While our hotels are implementing new health and safety protocols, we cannot guarantee that you won’t be exposed to COVID-19 during your visit. Exposure to COVID-19 is an inherent risk at any hotel where team members and guests are present.
Are masks or face coverings required at individual hotels?
Yes, effective August 10, 2020, our U.S. and Canada hotels require that guests and all other individuals entering the hotel wear a mask or face covering when in indoor public areas (including the lobby, elevators, guestroom hallways, meeting and event spaces, restaurant, bar, and fitness center) and additionally as required by applicable law. Guests are required to provide their own mask or face covering. Some guests may be exempt from this mandate, including, but not limited to, guests with medical conditions, guests consuming food or beverages in restaurants, guests smoking in designated smoking areas, guests engaged in vigorous physical exercise or using indoor swimming facilities, and children under the age of 2.
What measures are individual hotels taking to enhance cleanliness standards?
Throughout your stay, you’ll observe more frequent cleaning and disinfecting of high-touch areas like lobbies and elevators, as well as enhanced social distancing measures in public spaces. Plus, over the coming weeks, you’ll be offered disinfecting wipes with your key card at check-in and complimentary travel-size hand sanitizer for each room at our U.S. and Canada hotels. Both are subject to product availability.
What are Ecolab EPA-approved disinfectants and what does Wyndham’s expanded relationship with Ecolab mean for guests?
Ecolab is a global leader in water, hygiene, and infection prevention technologies and services, and through its science-based approach, it helps enable hotels to consistently achieve the highest cleaning standards. Through the expansion of our relationship with Ecolab, we will require use of its EPA-approved disinfectants in guest rooms and public spaces at all U.S. and Canada hotels.